Shipping policy

Shipping

Aurenelora
Porraskatu 14, 50100 Mikkeli, Finland
Email: unable_tasters_2s@icloud.com
Phone: +358 44 2470212

We ship from Finland to Finland, across Europe and worldwide. The rate is shown at checkout before you place the order and depends on the weight of the whole order.

Rates

Destination	Order weight	Rate
Finland	up to 10 kg	€15
Finland	10–100 kg	€79
Finland	over 100 kg (pallet)	€149
Europe	up to 10 kg	€29
Europe	10–100 kg	€179
Europe	over 100 kg (pallet)	€299
Rest of world	up to 10 kg	€59
Rest of world	10–100 kg	€390
Rest of world	over 100 kg (pallet)	€690

A stove fan weighs under 1 kg and the largest fireplace weighs 200 kg, so the rate is banded by the weight of the whole order rather than charged as one flat fee.

Appliances travel on a pallet

Every appliance over 100 kg ships on a pallet. Delivery is kerbside: the carrier brings the pallet to the door of the building, not up stairs or into a room. A stove of this weight is a two- or three-person lift. If access is tight — a narrow stair, no ground-floor door — tell us before ordering and we will say what is realistic.

Times

Parcels leave us within 1–2 business days and reach a Finnish address in 2–5 business days, the rest of Europe in 4–10 business days, and other destinations in 7–20 business days. Pallet shipments are booked with a freight carrier who calls ahead to agree a delivery window; allow 5–15 business days.

Customs and import charges

Goods are dispatched from Finland. For deliveries outside the European Union, any import duty, VAT or clearance fee charged in the destination country is payable by the recipient and is not included in our prices. Import rules are set by the destination country, so please check them before ordering.

Damage in transit

Check the pallet before you sign for it, note any damage on the carrier's paperwork, and photograph it — that is what makes a claim straightforward. Tell us within 7 days. This is a request to help us resolve it quickly; your statutory rights are not affected.